1. TracPrac ADV+ application (the “Application”), by Vestigo Health Solutions LLC (“Vestigo”) is a downloadable secure mobile application facilitating subscription-based Software as a Service (SaaS) designed for recordation and tracking of student clinical activity and performance in clinical education programs. The Application is installed on a subscriber’s smartphone and allows connection to the Application to Vestigo’s Cloud-based Server hosted on Amazon Web Services (AWS) to record activity in clinical educational programs. Program/School personnel (“Evaluators”) may access student-submitted activity to track and evaluate clinical progress and performance. Both students and Evaluators may export performance activity records for the term of School/Program subscription and for any renewal terms. All Evaluators are registered, authenticated, and managed in the system by designated School/Program Administrators. All student activity is temporarily stored by the Application and transmitted to Vestigo’s secure Cloud-based Server when a data connection is available. All archived data is secured with SHA-2 and 2048-bit encryption and upon expiration of subscription as inactive data.

2. Contact Us :

• Email Inquiries: policies@vestigohealthsolutions.com
• Phone: 480-630-4447 or 877-SKILLS-4

3. Collected info: TracPracTM collects each student’s name, email, school/program, postal code, phone number, and student unique identifier (collectively, “Student Information”) for transmission and storage on the Vestigo server. Vestigo uses Student Information to facilitate 1:1 secured communication between Evaluators and students for reasons related only to School/Program activity recorded in the Application, to authenticate student login credentials, confirm student clinical activity, clinical sites, log case activity, provide data summaries for Schools/Programs & educators for accreditation purposes, render technical assistance, and perform administrative maintenance. Vestigo does not share Student Information with third parties and restricts access to Student Information to vetted employees of Vestigo.

In particular, here are ways we use this data:

• Verify student clinical activity required for clinical participation, and provide tracking of clinical experiences for Schools/Programs.
• Provide Support, login validation purposes, perform administrative maintenance, validate user details, communicate with users for various reasons related to our services, and carry out transactions users may request.  
• Improve and develop enhancements for our products

Vestigo does not ever sell, share, or market Student Information with third parties. We restrict internal company access of Student user Information to vetted employees of Vestigo Health Solutions. Students/users are accountable for uploading their own required documents in TracPracPlus as defined by the school/program. Failure to log cases in TracPrac ADV+ does not hold Vestigo Health Solutions liable for the user’s overall program success/participation.

4. Payment/REFUNDS: PayPal payment gateway is used to collect payment of annual subscription and renewal fees. Current monthly, annual, and renewal subscription rates are available at www.TracPracPlus.com. No student financial data is collected on Vestigohealthsolutions.com domain or subdomains. PayPal’s privacy policy applies to all of their payment webapps. https://www.paypal.com/us/webapps/mpp/ua/privacy-full

• Full refunds will be available for 30 days after the due date as specified by the School/Program in its payment arrangement with Vestigo. No refunds will be made thereafter.
• If a student withdraws from a program for any reason, and then re-enters that program at a later date, the student will pay the required subscription fees as if starting the program again.
• Students will be required to pay new subscription fee if entering a different program/course within the same School/Program.
• In the event of loss of user’s data during active subscription, only user’s subscription costs (max $65) will be refunded.

5. Tracking Tech: The Application includes secure in-app scheduling to import into user's calendar for clinical shifts but does not track read receipts or response notifications. A user’s location is not traceable by other users and Vestigo does not monitor user's location. There are no online bulletin boards, chat rooms, news groups or other public forums in Application.

6. User Profile: Subscriber/User can access their own profile in the app to edit personal information provided but must contact Vestigo directly to edit school/professional email address to avoid account duplication and maintain the continuation of clinical activity.

7.  Account Deletion: In accordance with the respective App Store guidelines, the TracPrac ADV+ App supports Student account creation and allows Student Account deletion from within the TracPrac app.  Account deletion is applicable for student accounts beginning Nov 1, 2023. 

Except as otherwise stated in the privacy policy, Vestigo will retain all student user data as long as needed for your school/clinical education requirements to provide the services or fulfill the purposes for which it was collected.  Vestigo provides separate secure cloud storage for ongoing archive data access or can provide zip files for Schools to download all files at the end of each semester for their own discretionary storage.  Student and School users have the ability to export/download their own data as often as they choose. If Schools/programs prefer not to store data in the Vestigo Archive Storage, users may download their own personal data at any time. A written request to Vestigo is required for any data to be permanently deleted from any Vestigo servers after each respective term of service. *Student Users have their own access to download all reports/portfolio documentation necessary for personal records, State Boards of Nursing, and/or employment agencies prior to account deletion.

Impact of account deletion within TracPrac: 

Student Users:  From within the TracPrac App>Settings, students may choose “Delete Account” at any time to permanently delete their profile with all associated clinical logs and evaluations from all Vestigo servers within 30 days of confirming the action.  Student User may abort deletion by clicking cancel if account deletion is clicked by the student in error.  (Instructor account creation is not supported and Instructor profiles are created by the school administrator so Instructor Accounts must also be deleted by the school)

•  TracPrac software is provided as a service for Schools and Student to collect required clinical experience activities for the purpose of qualitative program evaluation and evidence. *Vestigo respects user privacy and does NOT sell, nor share any information to third parties. Authorized, vetted employees of Vestigo have restricted access to user data for support purposes.
• If Account deletion is confirmed,  the Student User is responsible for downloading all reports/portfolio documentation necessary for schools, State Boards of Nursing, and/or employment agencies prior to account deletion. Account Deletion cannot be restored after 30 days. (see steps below)
•  To recover/restore Student account:  Student users must cancel Account Deletion to restore the profile and associated data by selecting Cancel or may log into the account profile before the 30 days have elapsed.  (see steps below)

*Contact TracPrac at TracPrac@TracPracPlus.com for additional questions related to Student account deletion.

To Delete TracPrac Student Account, follow this process. NOTE: Completing this process will permanently remove your student account and all clinical performance data.

*NOTE: Please contact your School Administrator or Course instructor to alert them of deleting your TracPrac profile in case the school needs copies of your Clinical reports.

1. Login to the TracPrac mobile app (IOS or Android)
2. From the Menu, Open Settings

      3.   Click on My Profile

      4.   Select Delete Account under the Profile option

      5.   READ the confirmation message, and Click Confirm to start the deletion process

      6.   You will receive a confirmation email including the Delete Account confirmation Date, sent to the address used in your TracPrac ADV+ profile (school email or personal email).

To Restore/Recover TracPrac Student Account, follow these steps:

IMPORTANT-Time Senstiive

1. If Delete Account is clicked by mistake, click CANCEL to exit the deletion process and return to using the app.
2. If you Confirm Delete Account,  Login to the TracPrac App immediately before 30 days or scheduled deletion date to restore and recover your account profile and all data.
3. Email TracPrac Support at TracPrac@TracPracPlus.com or Info@vestigohealthsolutions.com  to request to restore your account BEFORE 30 days ( or scheduled deletion date).

8. Subscribers/Users will receive notification via email of any changes in the privacy policy and use of the user’s personally identifiable information or can access updates: https://www.tracpracplus.com/privacy-policy

9. Data records older than 5 years will be purged or archived, at the discretion of Vestigo. It is the responsibility of users to save data through offline exporting or printout, if records are archived rather than purged, a fee for storage/recovery may be assessed.

10. Our website is verified and secured by GoDaddy.com SSL certificate and encryption with WAF (firewall). Registration requires User authentication via email. Our Website is hosted in a cloud-based server (AWS) and provides SHA-2 and 2048-bit encryption (highest available) to protect content.

11. If there is a change in business ownership: users expressly consent to Vestigo transferring your information/archives to new owner or successor entity as set forth in this policy to continue providing the application and services.

Vestigo Health Solutions
PO BOX 12303
SCOTTSDALE, AZ 85267

https://www.vestigohealthsolutions.com/
info@vestigohealthsolutions.com
(p) 480-630-4447
Copyright © Vestigo Health Solutions, LLC. All Rights Reserved.
Effective From: Nov 1, 2023
Revised: Nov 27, 2023